Medical Records — Invoice & Request Support
Have a question about an invoice from TKTech or need to submit a records request? Find answers below or contact us.
Frequently Asked Questions
Who is TKTech?
TKTech handles medical records requests on behalf of healthcare practices. If you received an invoice from us, it's because the practice authorized us to process and bill for records on their behalf.
I received an invoice — what is this for?
Your invoice is for the retrieval of medical records from the practice's electronic medical records system. If you have questions about a specific invoice, submit your invoice number in the form.
How do I pay my invoice?
Payment is accepted via paper check mailed to the address printed on your invoice.
How do I submit a new records request?
Use the form on this page with your details and what records you need. Include a signed authorization or release form if you're a patient. Insurance companies and attorneys should include the valid authorization or subpoena.
How long does it take?
Most requests are processed within 5-10 business days. Complex requests involving multiple years or legacy systems may take longer. We'll follow up via email with status updates.
How are records delivered?
Records are transmitted via encrypted email, secure fax, or HIPAA-compliant file transfer — depending on your requirements.
Do I need a signed authorization?
For patient-initiated requests: yes. For insurance companies and attorneys: a valid authorization on file or a valid subpoena is required. Attach it to the form below.
Contact Us About Records
Have an invoice question or need to submit a request? Fill out the form and we'll respond via email within 2-3 business days.
Prefer Email?
Email: hello@tktechnology.co
Business Hours: Mon-Thu 6-13 EST | Fri 6-11 EST