Zammad Ticketing System

Professional support ticketing for your practice

Track, manage, and resolve issues efficiently with enterprise-grade ticketing

Problems This Solves

Patient and staff requests get lost in email
No way to track issue resolution times
Staff doesn't know who is handling which request
No knowledge base for common issues
Can't measure support team performance

How We Help

Centralized ticketing system for all requests
Automatic ticket assignment and escalation
Knowledge base for self-service
Performance metrics and reporting
HIPAA-compliant ticket management

What's Included

🎫

Comprehensive Ticket Management

Centralized system for tracking all request types including patient inquiries, staff IT requests, billing questions, and records requests with custom categories.

📞

Multi-Channel Support

Accept tickets through email, web portal, phone, internal chat, and mobile app for maximum convenience.

🔄

Intelligent Assignment & Escalation

Automatic routing to the right person with load balancing, priority-based assignment, and escalation management based on SLA timeframes.

📚

Knowledge Base & TKTech Integration

Self-service resource with searchable articles and seamless TKTech integration including records request workflows and 50/50 fee split tracking.

Key Benefits

🎫

Centralized Request Management

All requests in one place eliminates the chaos of scattered emails and sticky notes, ensuring nothing is missed.

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Faster Resolution

Automated assignment and escalation ensure requests reach the right team quickly for rapid resolution.

📚

Self-Service Empowerment

Knowledge base and self-service portal enable patients and staff to find answers without creating tickets.

📊

Performance Visibility

Complete metrics and reporting provide visibility into support operations and identify improvement opportunities.

🔗

Unified Integration

Seamless coordination between TKTech support, records management, and practice workflows through Zammad integration.

How It Works

Simple implementation, no disruption to your existing workflow.

1

Consultation

We discuss your practice's specific needs and challenges.

2

Setup & Configuration

We implement the solution tailored to your workflow.

3

Training & Go-Live

We train your team and ensure smooth transition.

4

Ongoing Support

We monitor, maintain, and support the solution long-term.

Ready to See How This Works for Your Practice?

We'll show you exactly how this solution can help your team work more efficiently without disrupting your existing workflow.

Contact Us View Pricing Options

Month-to-month, no long-term contracts | HIPAA Compliant | Self-Hosted

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