AI Ticket Agent

Intelligent patient support ticket automation

Self-hosted LLM that auto-categorizes, routes, and drafts responses to patient tickets

Problems This Solves

Patient support tickets consume hours of staff time daily
Manual ticket categorization and routing is slow
Responding to routine inquiries takes staff away from critical tasks
Patient data in tickets creates HIPAA compliance concerns with cloud vendors

How We Help

Self-hosted LLM - no patient data leaves your network, fully HIPAA compliant
Automatic categorization of incoming tickets based on billing/insurance context
Smart routing to the right staff member or department
AI-drafted responses that staff can review and send
Integration with Zammad ticket system (adaptable to others)

What's Included

🛡️

HIPAA Compliant AI

Self-hosted LLM keeps all patient data within your network, ensuring complete HIPAA compliance and data ownership.

🎯

Automatic Ticket Triage

Intelligently categorizes incoming tickets by type and urgency, using billing and insurance context for accurate understanding.

🔄

Smart Routing

Automatically sends tickets to the right staff member, reducing routing errors and balancing team workload.

⚡

Faster Responses

AI-drafted responses cut reply time by 50-70%, letting your team focus on complex issues while maintaining human oversight.

Key Benefits

⏰

Saves Staff Time

Eliminates 1-3 hours of daily manual ticket processing, allowing your team to focus on patient care and complex issues.

🎯

Improved Accuracy

AI categorization and routing reduces human error, ensuring tickets reach the right person every time.

💬

Faster Patient Responses

Patients receive quicker, more consistent responses to their inquiries, improving satisfaction and trust.

🔒

HIPAA Compliant & Secure

Self-hosted solution ensures all patient data stays within your network, fully HIPAA compliant with complete audit trails.

How It Works

Simple implementation, no disruption to your existing workflow.

1

Consultation

We discuss your practice's specific needs and challenges.

2

Setup & Configuration

We implement the solution tailored to your workflow.

3

Training & Go-Live

We train your team and ensure smooth transition.

4

Ongoing Support

We monitor, maintain, and support the solution long-term.

Ready to See How This Works for Your Practice?

We'll show you exactly how this solution can help your team work more efficiently without disrupting your existing workflow.

Contact Us View Pricing Options

Month-to-month, no long-term contracts | HIPAA Compliant | Self-Hosted

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